Casinia Casino - Player's withdrawals are delayed.

I won €9000 and made three withdrawal requests on November 24th and 25th, each for €500. Today is December 6th, and my withdrawals still haven't been verified. A few months ago, I won money on Casinia, and while my withdrawals were verified quickly, it took 11 to 14 days for the money to be deposited into my account. This time, I request that my withdrawals be verified. I only keep receiving the same message from all agents (thank you for your patience, there are many withdrawals, and the processing time is longer than usual, your money is secure and will be resolved shortly). I need these to be verified now because if not, I will end up waiting a year to see the €9000 in my bank account. Thanks in advance.

Hello Jaimesbd93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have tried to verify my account several times but my profile says it is not necessary and even when I tell them what I want to do, they tell me it is not necessary.

I started playing with a bonus of +70% of what I deposited but I completed it.

If I remember correctly, yesterday was 6/12.

I would like to emphasize that the prize I won was a jackpot of approximately €10,400 in a game that if I played double the bet every x time I entered a game similar to Plinko, several balls fell and in one of those cases the "jackpot" section was filled.

Hello!! Yesterday I received 3 withdrawals totaling €1500, they didn't verify them, they made the deposit directly, now I have to wait for the remaining €7500 😅 I'll keep you posted if anything happens! Thank you very much team!!

Hello Jaimesbd93,

I’m glad to hear that your withdrawals are arriving. Please don’t hesitate to reach out if the full amount does not arrive or if any complications arise.

I look forward to hearing from you.

Best regards,

Nick

1000 thanks!!