The player from Greece had won 4500 euros but faced significant delays in withdrawals due to a maximum daily limit of 500 euros. Despite having requested the first withdrawal on November 4th, the funds had not yet been deposited as of April 11th, and additional requests made on the 5th and 6th remained unresolved. The Complaints Team had attempted to gather further information from the player but ultimately had to reject the complaint due to a lack of response.
Casinia Casino - Player's winnings are delayed in cash out.
Amount: €4,500
Casinia Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Translation
I won 4500 euros! The maximum daily withdrawal limit is 500 euros, and you can make up to three consecutive withdrawals. The first withdrawal request was made on 4th November, and today, 11th April, the funds from the request have not yet been deposited. Additionally, I made a request for 500 on the 5th and 6th of November.
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1 month ago
Hello ROSVE10,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casina Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
GOOD EVENING, THE ACCOUNT IS CONFIRMED, IN THE PAST I HAVE WITHDRAWED FROM THE CONSOLIDATED ESTATE, IT IS WITH REAL MONEY, IT IS NOT FROM SOME BONUS! I ALSO SPOKE TODAY WHERE I SUCCESSFULLY CANCELED THE FIRST IN ORDER ON 4/11 AND SENT THEM A MESSAGE ON THE LIVE CHAT WHERE THEY TOLD ME THE SAME THINGS AND SORRY TO BE PATIENT UNTIL AN EMPLOYEE TOLD ME THAT UNTIL THEY RIO WILL HAVE HAPPENED, A THING I DON'T BELIEVE!
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1 month ago
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PLEASE, AT THE CASINIA COMPANY, THEY ARE MOCKING THE WORLD! CAN YOU HELP IN ANY WAY?
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1 month ago
Hello ROSVE10,
Could you please clarify why you canceled the first withdrawal? As mentioned, withdrawals can take up to 14 days to process, so if it’s been less than that, I would advise patience.
Please let us know if it takes longer than two weeks or if there are any updates in the meantime.
Best regards,
Nick
