The player from Germany reports issues with the casino's website, as it frequently reloads during games, especially when purchasing free spins or seemingly about to win. The player finds this untrustworthy after purchasing free spins for over €2000.
Casinia Casino - Player experiences website glitches during games.
Amount: €2,000
Casinia Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
Every time you select a game and, for instance, purchase free spins, it reloads 2-3 times. This tends to occur at exceptionally random moments when you feel like you're about to win.
This feels highly untrustworthy.
Do not sign up!!!!
Very untrustworthy.
I have purchased free spins for over €2000. And I have been frequently kicked out when it seemingly was going well.
Untrustworthy
Automatic translation:
Public
Public
9 months ago
Hello Markizz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Public
Public
9 months ago
Translation
I can no longer prove.
I have already closed my account.
Since I don't assume that I have any chance of being entitled in any way, I won't invest any more energy in it.
I just wanted to vent my anger.
For me the topic is closed.
Automatic translation:
Public
Public
8 months ago
Hello Markizz,
I'm sorry to hear that we can't proceed in resolving the case but you must understand that it is basically impossible without any proof. Please be sure to collect enough details if you would come across any other issues in the future with any online casino.
Wish you best luck.
Regards,
Nick
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