HomeComplaintsCasinia Casino - Player claims that payment has been delayed.

Casinia Casino - Player claims that payment has been delayed.

Amount: 6,000 zł

Casinia Casino
Safety Index:Very high
Submitted: 03 Jul 2024 | Case closed : 23 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We advised the player to be patient and wait at least 14 days before submitting a complaint. After multiple attempts to contact the player for further information, no response was received. Consequently, the complaint was rejected due to lack of communication.

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4 months ago

Classic casino scheme. After win and deposit request the casino simply delay your withdraw and do not let you receive your founds. The Online Support provide you with the same texts each time you ask. More patience more patience but after 6 working days still 0 progress in withdraw process.

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4 months ago

Dear Joxxi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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4 months ago

Dear Joxxi,

Have you received your withdrawal from the casino yet?

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4 months ago

Dear Joxxi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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