The player from Brazil requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
CasinerX Casino - Player’s withdrawal has been delayed.
Amount: 250 ₮
CasinerX Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
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10 months ago
Translation
Hello , I need help trying to get my withdrawal, I did everything they asked, I met the bonus requirements and made a deposit of 100$, before depositing I spoke to them through the chat, where it takes several hours for them to respond, right after the deposit I tried to make the withdrawal request, but I couldn't because the withdrawal method is not compatible with the one in Brazil, so they gave the option of withdrawal by cryptocurrency, where it said that I had to send my wallet by email, I sent it on Saturday the wallet number, they didn't answer me, I enter the chat no one answers me anymore! Help me please, I have all the prints and conversations 
Automatic translation:
Public
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10 months ago
Dear ygorjogosx,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
Translation
My account has already been verified, the amount I requested is 250$, I don't care if it takes a few days to receive it, but they have to inform me of things, answer me at support! And a lack of respect that
Edited
Automatic translation:
Public
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10 months ago
Dear ygorjogosx,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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