The player from Spain is unable to access their casino account and suspects it has been closed, while also awaiting over €300 in refunds. They are unsure how to contact the casino and suspect fraudulent activity.
Casinado Casino - Player’s account seems to be closed.
Amount: €300
Casinado Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 20h 37m 49s
Case summary
3 hours ago
Public
Public
19 hours ago
Translation
Since this morning, it's been impossible to access the casino, as if they closed it. They owe me more than €300 in refunds, and I don't know how to contact them. I suspect it's a fraudulent casino.
Automatic translation:
Public
Public
5 hours ago
Dear valonso7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tried accessing the website, and it works for me without any issues.
- Could you please advise if the issue persists? If it does, please post a screenshot of what you see when accessing the casino's website.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 hours ago
Translation
I managed to log in tonight, but not from the link I normally use. It's like they changed the website. Thank you very much, now I have to wait for my refund.
Automatic translation:
Public
Public
3 hours ago
Thank you for your reply, valonso7. I am happy to hear that. Please, keep me updated about any further developments.
valonso7 has 6d 20h 37m 49s to reply
