The player had issues with withdrawing his funds for over 2 months. Later, he confirmed that the disputed funds were already paid. The complaint is resolved.
Casimba Casino - The player has been experiencing withdrawal issues.
Amount: $270,000 ARS
Casimba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Casimba Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good evening, I have a problem with the casino where I played, I requested a withdrawal more than two months ago where it was sent but my bank rejected it due to lack of proof of payment, which I requested and it never arrived... how did my bank reject it? withdrawal, returned the money to the issuing account and sent me the proof of return...
From then on, they began to ask me for data and documents to proceed to resolve the transaction but it was never resolved, and they have kept me on the go and waiting for a long time. I wanted to know if you can help me with this case, thank you very much
Automatic translation:
Public
Public
2 years ago
Hello nicolascampodonico7,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casimba Casino. Please allow me to ask you a few more question before we would move forward.
Do I understand it correctly that the bank was the one who rejected to issue the document? Didn't the casino offer you a different way to withdraw - verify a different document or to use an another withdrawal method?
When was the last time you spoke to the casino or they responded?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Casimba casino contacted me to find another way to solve the problem, through neteller or skrill, once I sent them the data they still did nothing, and it has been 1 month since the last communication
Automatic translation:
Public
Public
2 years ago
Could you please forward all the communication between you and the casino to nikolas.b@casino.guru - also any screenshots which would support your case.
Public
Public
2 years ago
Thank you nicolascampodonico7 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 years ago
Translation
Good morning, I was able to collect my withdrawal, thank you very much
Automatic translation:
Public
Public
2 years ago
Great news! Thank you, nicolascampodonico7, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
