HomeComplaintsCasimba Casino - Player’s experiencing some problems.

Casimba Casino - Player’s experiencing some problems.

Amount: £1,350

Casimba Casino
Safety Index:Low
Submitted: 13 Jul 2020 | Case closed : 29 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from the UK is experiencing some difficulties. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Absolutely awful gambling game! Don’t even bother with this c**p try a different one

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4 years ago

Dear Jamie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I want to inform you that we cannot make a case solely based on what you are describing. Please, could you provide more information and details, so we can fully understand what happened?

Please let me know so we can continue resolving this case accordingly. I hope we will be able to help you resolving this problem as soon as possible.

Best regards,

Kristina

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4 years ago

Dear Jamie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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