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Dear Jamie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I want to inform you that we cannot make a case solely based on what you are describing. Please, could you provide more information and details, so we can fully understand what happened?

Please let me know so we can continue resolving this case accordingly. I hope we will be able to help you resolving this problem as soon as possible.

Best regards,

Kristina

Dear Jamie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.