Casimba Casino - Player’s account update and withdrawal are delayed.

I've been trying to change my address for a week now in order to verify my account for a withdrawal, but the company simply doesn't respond to my emails anymore. I attempted to make a withdrawal on 09/24, and was told that my address didn't match their records. I explained that this was in error because their platform doesn't offer the option for me to input my address. They asked me to resend proof in order to make the change, and despite sending it multiple times and emailing them repeatedly, I've gotten no response. I've contacted them via chat and they always give the same excuse that I have to wait. The thing is, their stated processing time is 48 hours and that time frame has already been exceeded.

Dear thaissantoscaldas78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise how long have you been a player in the casino? When did you change your residence, and when did you inform the casino about it?

Have you ever verified your previous address in the casino, please?

Thank you in advance for your reply.

Best regards,

Tomas

Dear thaissantoscaldas78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.