Cashpot Casino - Withdrawal declined.

Amount: €6,000

Cashpot Casino

Safety Index:Very low Submitted: 16 Dec 2019 | Case closed : 20 Jan 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Aitor, a player from Spain, requested a withdrawal of his winnings. Later, his withdrawal was rejected because of an incorrect bet.

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Aitor

Unregistered user

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4 years ago

OriginalTranslation

I made the withdrawal of money correctly and sending all the information requested, but they answered that my bet was not correct and my request was canceled

Automatic translation:

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Hello, Aitor.

Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. Are you aware of breaking the maximum bet bonus rule?

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Aitor

Unregistered user

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4 years ago

OriginalTranslation

I was not aware since the section of terms and conditions was not available on the website, it was still in maintenance

Edited

Automatic translation:

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Hello Aitor.

Have you provided the casino with this information? Maybe they can offer you some kind of compensation.

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Dear Aitor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.