Aitor, a player from Spain, requested a withdrawal of his winnings. Later, his withdrawal was rejected because of an incorrect bet.
Cashpot Casino - Withdrawal declined.
Amount: €6,000
Cashpot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Cashpot Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I made the withdrawal of money correctly and sending all the information requested, but they answered that my bet was not correct and my request was canceled
Automatic translation:
Public
Public
4 years ago
Hello, Aitor.
Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. Are you aware of breaking the maximum bet bonus rule?
Public
Public
4 years ago
Translation
I was not aware since the section of terms and conditions was not available on the website, it was still in maintenance
Edited
Automatic translation:
Public
Public
4 years ago
Hello Aitor.
Have you provided the casino with this information? Maybe they can offer you some kind of compensation.
