Cashpot Casino - Player’s questioning casino’s quality and credibility.

Amount: €20

Cashpot Casino

Safety Index:Very low Submitted: 19 Apr 2020 | Case closed : 05 May 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is claiming that the casino website is too slow. Additionally, the player is questioning the casino’s fairness. We rejected the complaint because the player didn't respond to our messages and questions.

Public

Serkan

Unregistered user

Germany

Public

4 years ago

OriginalTranslation

The site is too slow and a scam

Automatic translation:

Public

Petronela

Complaints Team Lead

Public

4 years ago

Dear Serkan,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? I will be waiting for your reply patiently. Thank you in advance

Best regards,

Petronela

Public

Petronela

Complaints Team Lead

Public

4 years ago

Dear Serkan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Complaints Team Lead

Public

4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.