HomeComplaintsCashpot Casino - Player’s enquiring about website’s accessibility.

Cashpot Casino - Player’s enquiring about website’s accessibility.

Amount: €1,500

Cashpot Casino
Safety Index:Very low
Submitted: 19 Apr 2020 | Case closed : 05 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The payer from Spain is experiencing difficulties accessing the casino’s website. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

It won't let me open the page, but I don't even want to see the beginning

Automatic translation:
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Public
4 years ago

Dear Francisco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, please could you advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela

 

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Public
4 years ago

Dear Francisco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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