HomeComplaintsCashmio Casino - Player’s criticizing false advertisement of bonus.

Cashmio Casino - Player’s criticizing false advertisement of bonus.

Amount: €50

Cashmio Casino
Safety Index:Above average
Submitted: 11 Sep 2020 | Case closed : 27 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I deposited € 50 and didn't get a bonus. Customer service is not available. Live chat not available and email was not answered.

Automatic translation:
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4 years ago

Dear Ahmad,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you have tried to redeem? Did you receive any message or notification when you’ve tried to activate the bonus? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

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4 years ago

Dear Ahmad,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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