The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Cashmio Casino - Player’s criticizing false advertisement of bonus.
Amount: €50
Cashmio Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Cashmio Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I deposited € 50 and didn't get a bonus. Customer service is not available. Live chat not available and email was not answered.
Automatic translation:
Public
Public
4 years ago
Dear Ahmad,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you have tried to redeem? Did you receive any message or notification when you’ve tried to activate the bonus? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
