HomeComplaintsCashmio Casino - Player is dissatisfied with game accessibility.

Cashmio Casino - Player is dissatisfied with game accessibility.

Amount: $33

Cashmio Casino
Safety Index:Above average
Submitted: 07 Nov 2020 | Case closed : 22 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from India is displeased with a fact that many popular games are restricted in his jurisdiction. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
3 years ago

if you are indian, please stay away from this casino. I am surprised how casino guru rated it high, I only went by their recommendation and got disappointed.


Half their good games do not allow indian players (razorshark, release the kraken to name a couple). Strongly advise not to play here

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3 years ago

Dear Arpit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I’m not sure how could I be of help. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Please understand, that a variety and accessibility of game providers are not managed by the casino exclusively. Several factors as the Approved Service Provider license and geolocation have a major influence.

Have you tried to communicate this issue with the casino? Thank you very much in advance for your reply. 

Best regards,

Petronela

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3 years ago

Dear Arpit,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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