The player from Germany won €4,985 using a Thursday bonus but faced issues when attempting to withdraw €2,000, resulting in a cancellation and adjustment of his total winnings to €1,464. He states that the terms and conditions do not indicate a payout limit for the bonus used.
CashiMashi Casino - Player’s withdrawal has been delayed and winnings adjusted.
Amount: €4,985
CashiMashi Casino
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8.0
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Case summary
yesterday
Public
Public
4 days ago
Translation
Hello, I played with a Thursday bonus on March 6, 2025, and won €4,985 with the bonus money. After wagering, I requested €985, which was paid out. When I then requested another €2,000, it was canceled, and my €4,000 was adjusted to €1,464. I received an email stating that my winnings were earned with a bonus that has a maximum payout limit. According to the terms and conditions that I read under point 8, there is no payout limit for this Thursday bonus.
I ask you to help me in this case
Thank you kind regards
Automatic translation:
Public
Public
3 days ago
Dear tom27,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CashiMashi Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot from your account's bonus history confirming the bonus you accepted was the Thursday Bonus?
- Have you confronted casino support with the information regarding the maximum cashout already? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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