The player from Germany has been blocked. The casino claims none of his deposits have been processed successfully and that he used a third-party payment method. The complaint was rejected because the player didn't respond to our messages and questions.
CashiMashi Casino - Player's account has been blocked.
Amount: €29,776
CashiMashi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello everyone,
I'm having problems with my withdrawal at Cashimaschi. I've been stalled for days and there are always new reasons why my winnings are not paid out. First I had to send bank statements for all the deposits I made. Then it says technical fault I have to wait. Today I get an email that ALL my deposits that I made via the payment service provider "Sofort" have not been received by Cashimaschi. It is about 8000-9000 euros which I paid in over 3 months and nothing arrived?! I was then accused of depositing through a third party...all deposits were made from MY account. Now Cashimaschi has blocked my account and keeps the profit. Unbelievable.....
I hope somebody can help me
LG Jan
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2 years ago
Dear Chaine92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €29,776 (dispute value) is being held in your account? Have you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina 🙂 yes that is correct. I no longer have access because the account has been blocked. I already had successful withdrawals on 08/08/2022. Unfortunately, there are always new demands from Cashimaschi. I have sent bank statements of all deposits.
With kind regards
Jan
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2 years ago
Thank you very much for your reply, Chaine92. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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2 years ago
Translation
As already mentioned in my thread, I won a higher sum at Cashimaschi and wanted to pay it out. Cashi canceled the withdrawal and blocked my account. I am accused of having paid in by a third party, which is not true. Cashi also claims that none of my deposits were received by Cashi. I deposited via the payment service provider "Sofort". I contacted immediately and was told that a payment was "pending". It is about 400 euros. I no longer get any replies from the manager. LG Jan
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2 years ago
Do I understand correctly that the deposit of €400 is pending from the payment provider's side? Have you received any explanation regarding this situation from the payment provider?
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2 years ago
Dear Chaine92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
Hello Kristina. Right 400 euros are open at "Sofort". Unfortunately I don't know why.
The problem is that Cashimaschi blocked my account for this reason and kept my winnings and does not want to pay them out. I had contacted Cashimaschi about this but no response for weeks. And they probably don't want to find a solution. I said I will pay the amount of 400 euros when my account is activated again.
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2 years ago
I noticed that I still have not received the required communication between you and the casino. Could you please forward it to me so we can gather as much information as possible?
