The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
CashiMashi Casino - Player believes that their withdrawal has been delayed.
Amount: €1,000
CashiMashi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Moin moin dear team.
On Friday 10/28/22 I made a deposit of 30 euros via paysafe. There was also a 50% bonus of 15 euros.
So I had 45 euros to play with. I then had to wager this amount 35 times. I did that too. After I made real money out of the bonus money, I paid out €1000. I verified my account a few days before that. I received a confirmation from Cashimashi by email.
After 48 hours of waiting I got a bad feeling and tried to find out more about the casino.
The reviews and the complaints were appalling.
Many complain about the typical stalling tactic.
Yesterday I asked support when the money will be paid out, the agent said (today) yesterday.
I am afraid that the casino is doing the same thing to me as it is doing to many other players.
I need help please, it's annoying.
Since I already notice in which direction this is going, I turn to you. Please help me! I thank you.
Automatic translation:
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1 year ago
Dear Coxxer278,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Ok I know.
I don't know that, but I'll be patient.
I will contact you after 14 days if nothing has happened.
Greetings Domenic
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1 year ago
Translation
Yes, arrived two days ago. Many thanks for your help.
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1 year ago
Awesome news, Coxxer278. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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