Cashed Casino - Player’s winnings haven’t been received yet.

Cashed casino , Won $2000 + and have been trying to withdraw for the past 2 weeks going round and round with live chat saying a different excuse each time . Have screenshots of convos and video footage of the initial win .pretty disappointing typing safe casino sites into google and this was the first one , to show

Dear sjoequestrian1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sjoequestrian1234,

Have you received your withdrawal from the casino yet?

Dear sjoequestrian1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nothing yet. Have had an email regarding KYC but still nothing

Thank you sjoequestrian1234 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I have received $500 but not the rest yet , will try and get the rest

Hello, sjoequestrian1234,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Also, based on your last post, I decreased the disputed amount by 500 NZD.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Cashed Casino team,

Could you please look into the player's issue and provide us with an update? Can you provide us with the information on the estimated time frame for processing his withdrawals or instructions on how he could withdraw disputed winnings? Is there any problem with his withdrawal(s)?

Dear Customer,

Thank you for reaching out.

We would like to inform you that your request is currently being checked by the relevant team. You will be informed as soon as there are updates.

Best regards,

Cashed.com

Dear sjoequestrian1234,

Is there any progress? Can you provide us with an update?

Has been resolved now thankyou , had to email for manual withdrawal . But finally resolved thanks .

Great news, sjoequestrian1234! I am sincerely glad your issue has been resolved!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. I will now mark your complaint as 'resolved' in our system.

Thank you too, Cashed.com team, for your help and cooperation.

Best regards,

Branislav, Casino.guru