Cashalot Casino - The player struggles to withdraw his money.

Hello! Casinos are acting like scammers! They have not withdrawn money for 4-6 months. You just can't withdraw funds from their site.

Dear ivanweber,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cashalot Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Hello Nick! The casino keeps my money and does not pay out. When I try to withdraw money, there is no payment system to withdraw my money.

Good afternoon, Ivan & Nick!

Thank you for your feedback. Since sanctions have been imposed on the Russian Federation and its citizens, you have been unable to use payment methods to deposit and withdraw funds on our site for some period of time.

Now you can go to your account and request withdrawal by available payment methods. First you probably will need to verify your account. If you can not do it, please contact support, they can help you with that.

Have a nice day!

Best wishes,

Compliance Officer

Affiliate Manager

Max W****

How long have you been trying to withdraw? Is your account already verified? Can you please make a screenshot of your withdrawal window and post it here?

Hello ivanweber,

I'm glad to hear that your account got verified. Be sure to wait a week or two maximum to receive the payout. Please keep us updated regarding the payment.

Hello, Ivan & Nick!

As far as I know, your account has not been verified yet. Because the relevance of verification is determined by 3 months. Please contact support and explain your situation, ask them how you can withdraw this funds from our site, they will definitely help you. And after the resolution of this case, please inform me here and give me your feedback about the service.

Wish you get your winnings as soon as possible and have a nice day! Always glad to help you.

Have a nice day!

Best wishes,

Compliance Officer

Affiliate Manager

Max W***

Cashalot Casino, are you kidding me? Why are you acting like a scammer? I will verify my account again, no problem. But I do not believe that you will return my money. For $150, you are now making a circus! Disgrace!

Good afternoon, Ivan & Nick!

Happy new week to you! I hope you had a great weekend.

I understand that going through the verification process is not that exciting, however, our support team has the most understanding agents who will advise you at any stage of the verification process. All you have to do is complete the condition and get up-to-date withdrawal information from them.

Please have patience and we will help you resolve your case as soon as possible!

Best wishes,

Compliance Officer

Affiliate Manager

Max W***

Hello ivanweber,

Please follow the casino's instruction in order to verify yourself as soon as possible. I would like to ask you also to keep us updated and let us know in case of any changes.

Okay, I'll do everything.

The casino support does not tell me that I need to go through account verification. They say that on a national basis they do not give a withdrawal of funds. That is, the casino directly says that they are racists and treat my race as an outcast people. Hm. It's strange that they discredit themselves so much.

Can you please clarify what do you mean by your last post? What instructions did the casino give you? Can you forward the conversations to nikolas.b@casino.guru?

Nike, I’ll just summarize the answer here - they said in support that due to sanctions they can’t temporarily withdraw funds supposedly. Sanctions based on nationality, because I am Russian. Casino racists and scammers

Could you please still forward the e-mail received from the casino to the above mentioned address?

Hello Ivan and Nick!

I'm sorry to hear that, but I do not think that our support team could have phrased it that way.

In that case, if the customer support tells you that withdrawal is not possible due to sanctions, then that is the case. It may be attributed to the force majeure clause in the rules.

In this case, you need to wait until the authorities remove sanctions from your country. Your funds remain in your account and they are completely at your disposal.

I wish you a good week!

Best wishes,

Compliance Officer

Affiliate Manager

Max W***

Dear ivanweber,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello ivanweber,

As we did not receive any respond from you and we or the casino have basically no authority over the sanctions, there is unfortunately nothing we can do. You will have to wait until they remove the sanctions. You can still try to contact the licensing authorities but I believe it will have the same outcome.

The complaint will be now closed.

Best regards,

Nick