The player's winnings were reduced after converting bonus balance to real money. The complaint was rejected as the player stopped responding.
Cashalot Casino - The player's winnings were reduced.
Amount: €350
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a top-up of € 15, with a 200% bonus it became € 45. I played a slot for 4/5 hours and I won 400. The "withdraw" button was not pressed, which is strange, but I decided to continue playing, at another slot, I dropped to € 350/60 when suddenly the credit turns into € 60 with the window indicating "converted bonus". What kind of scam is that ?!
Automatic translation:
Public
Public
2 years ago
Hello Marcocr990,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashalot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise which bonus did you use? Did you finish the wagering requirement of the bonus? Is your current balance real money or still as a bonus?
Did you contact the casino with your issue and if yes, what was their respond?
Looking forward to your answer.
Regards,
Nick
