The player's winnings were reduced after converting bonus balance to real money. The complaint was rejected as the player stopped responding.
Cashalot Casino - The player's winnings were reduced.
Amount: €350
Cashalot Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a top-up of € 15, with a 200% bonus it became € 45. I played a slot for 4/5 hours and I won 400. The "withdraw" button was not pressed, which is strange, but I decided to continue playing, at another slot, I dropped to € 350/60 when suddenly the credit turns into € 60 with the window indicating "converted bonus". What kind of scam is that ?!
Automatic translation:
Public
Public
1 year ago
Hello Marcocr990,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashalot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise which bonus did you use? Did you finish the wagering requirement of the bonus? Is your current balance real money or still as a bonus?
Did you contact the casino with your issue and if yes, what was their respond?
Looking forward to your answer.
Regards,
Nick
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