Dear mironbogdan375,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Which payment methods have you already tried to withdraw with and which payment method the casino recommended?
Looking forward to hearing from you.
Best regards,
Tomas
Dear mironbogdan375,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Which payment methods have you already tried to withdraw with and which payment method the casino recommended?
Looking forward to hearing from you.
Best regards,
Tomas