HomeComplaintsCashalot Casino - Player’s withdrawal has been delayed.

Cashalot Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Cashalot Casino
Safety Index:Very low
Submitted: 26 Jan 2022 | Case closed : 10 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Spain has been waiting for his winnings for over 2 weeks. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

It's been 14 days and they still haven't paid me

Automatic translation:
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2 years ago

Dear Francisco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Francisco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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