Cashalot Casino - Player’s winnings haven’t been received yet.

Hello, requested a withdrawal of 200 euros 221028

Talked to the online gate who said the money was on its way to my account, it just needed to be approved by the bank.

When I look today they have withdrawn the money but they are not available in my game account either and they are gone!?

I'm blocked from making deposits or withdrawals suddenly!?

I have saved screenshots of all chat conversations

Dear Sarand,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Tack 😊

Hello again, the matter is now resolved and I have received my money

Thank you 👌

Awesome news, Sarand. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.