The player from Italy cannot withdraw his winnings due to minimum withdrawal limit. The player decided he was no longer interested in our help, therefore we closed this complaint.
Cashalot Casino - Player's not able to withdraw his winnings.
Amount: €11.42
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've always made withdrawals of 10 or 15 or 20
Euro yesterday, on the other hand, they canceled my withdrawal by saying that the minimum withdrawal is 60 euros.
2 days earlier they invited me to email
Saying that the minimum withdrawal is 10 euros.
Thank you
Automatic translation:
Public
Public
2 years ago
Dear Duhniomar22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise what payment method to withdraw your winnings have you opted for? Was it the same one you used before?
Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Thank you so much for me the case is closed I gave up the case. A thousand thanks
Automatic translation:
Public
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2 years ago
Thank you for your reply, Duhniomar22. We will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
