The player from Slovakia was unable to access the Cashalot.bet casino website, which had been under maintenance for over two weeks, preventing access to his 2500 euros. Despite emailing the casino, he did not receive a response. The Complaints Team informed him that the casino had ceased operations and had not cooperated with previous complaints, making it unlikely for players to recover any remaining balances. As the casino operated without an official license, the complaint was marked as 'unresolved' with no further steps available at that time.
Cashalot Casino - Player is unable to access funds due to casino website issues.
Black points: 5,558
Amount: €2,500
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
2 months ago
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2 months ago
Translation
Good day, for the past two weeks I have not been able to access the Cashalot.bet casino where I have 2500 euros. The casino has not responded to my emails. The website states that it is under maintenance and that it will be back in a few minutes, but it has been over two weeks now. I don't know if I will ever have a chance to see my money again.
Automatic translation:
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2 months ago
Dear michal188,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According to our information, the casino has been closed very recently. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
I have already made a successful withdrawal several times, I also passed the KYC verification with the withdrawal was never a problem. I accumulated my winnings in the casino without a bonus. How do I get my money now that the casino is closed?
Automatic translation:
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2 months ago
Dear michal188,
Since the casino has ceased operations and their representative has consistently declined to address previous complaints, it appears unlikely that players will be able to recover any remaining balances. Unfortunately, without cooperation from the casino, there is little more we can do, and I am left with no choice but to mark this complaint as "unresolved" in our system.
I wish I could offer further steps or alternatives, but as the casino operated without an official license, we are unable to provide any additional recommendations.
Should the casino decide to respond in the future, we will reopen your complaint and notify you via email.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, or if you notice that the casino's website starts working again.
