The player from Sweden had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The player claimed to have passed the KYC verification and held a balance of 12,000 euros. The casino had limited withdrawal amounts to 200 euros due to technical issues, which had resulted in the player only being able to withdraw a small portion of his winnings. The casino representative assured that the player would receive his winnings in full once the technical issue was resolved. We had advised the player to wait for the issue to be resolved, but the player had not responded to our latest messages. The complaint had been rejected due to the player's lack of response.