Cash Cabin Casino - Player’s bonus has been activated automatically without his consent.

I deposited 30.00 usd. The page I deposited from said bonuses not available from thos page. I played and won over 50.00. I tried to withdraw and was blocked, saying I needed to wager over 400 because I recieved bonus buck's,. I did not request bonus bucks. I never want bonus bucks, so I was forced to play out the 50.00. I contacted them, was told it was their mistake on their page. They will not refund my initial 30.00 deposit, which I made in good faith. I feel totally ripped off.

Dear Guy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have opened an account and checked general terms and conditions, and this is what I found https://m.bingocabin.com/mv2/explainbbs:

Could you please advise if you have tried to communicate with casino the option of opting out from any promotional offers prior to start playing? Is there any active balance in your account?

Additionally, I have contacted the live chat. Please see below relevant info:

• I don't want any bonuses, how do I opt out?
• Please go to Menu> settings and then turn off loyalty rewards 🙂🙂

• what about BB bucks?
• The bingo rooms will be unlocked once you become a depositing player and you will have access to free bingo twice every hour for 48 hours after each deposit.

Bingo bucks can be used on bingo

• Only?
• We do have bb tournaments where bbs can be used on selected slots
• If you do not want to use them you dont have to :)

Thank you in advance for your reply. Please let us know if this advice was helpful.

Best regards,

Petronela

Dear Guy,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.