Cash Cabin Casino - Player has been accused of opening multiple accounts.

Is went to withdraw my winnings and did everything they said I needed to do then I got a email stating that my winnings would be deposited that day but it could take up to 3 days to see them in my account so I waited and waited and was sent nothing so I went to the casino to investigate found my account was blocked fought and fought with customer service to see why and I eventually was told that it was sue to breech in terms and agreement but the wouldn’t tell me why. Finally after threatening them to sue the sent me a copy of the term and Agreement and stated to check a number of different sections and subsections. They all consistently stated that they had the right to shut down a account for me reason and without explanation. There was one point that mentioned have more then one account which is what I am thinking they are trying to say that I have…. I don’t though so either they are making up lies or someone is creating other accounts in peoples name to either prevent them from cashing out or to steal the customers winnings because that is the only reason I can tell as to why they are refusing to pay me out and blocked my account.

I have nit opened more then one account so what ever is happening I am not aware of it. Do they have to pay me , they stated in a email that they would and it would be out in my account so by not doing so they are betraying the law aren’t they ?? As they have already documented that the payments was to be made ??

Dear Jeremy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

I do live in a basement suite I live in my moms basement suite and I still share her Wi-Fi with her but I am pretty certain that she did not open up an account in my name as for one she is not a avid gambler at all or in any means or terms of the word so I do not feel that she did that I asked her she said no and I believe her and the other person I live with I asked as well and he said no and I do believe him as well because he is not a gambler either and would have no reason to lie to me or do that. the only yes we do allow our guests to use our Wi-Fi if they so desire when they’re here.?asked my friends that have been here and they all have said no andI do believe then. somebody who was at my moms house and used her Wi-Fi maybe but I again really dont think any would, she is a retired lady and religious she doesn’t swear doesn’t steal doesn’t lie doesn’t cheat she’s very straight and narrow as well as all of her friends are so I do not believe thatanybody in my household created a account and if they did they are keeping it a secret from me, that doesn’t fault me for that because I was not the one who did it so why do I get accused but by all means delete my account and I would be OK with that but I do not feel that I should have to suffer consequences for something that I did not do or commit personally believe that this is all a scam and has all been forged in my name. from the day I opened up this account I have had nothing but issues with this Casino I have had games that double Dipz on spins as well as they have bingo that is not by chance or by luck in any means and usually when the game begins the other players or the box or whatever they used to state that there is somebody else playing along with you start out with a space that is filled before even the first call is made so they’re already giving themselves one space before I even see what is called. I have tried to discuss it with them and every single time I get called a liar and treated as if I am a criminal and I am just trying to make sure that it’s done fairly and everything is played fairly. They are most part rude and will never admit that maybe they could be a glitch in their system or even a little computer error something wrong that I’ve never once had then possibly admit that it could be something in terms of technical issues. I am wrong and they will not even consider the fact that they could be possibly at fault they fight me and fight me on it I have never ever been compensated for any of my losses that I have taken and there have been a number. I have caused them grief in the past because I chose to fight for justice and to fight for the fact that I was being taken advantage of. I fight fairly but aggressively because these pretentious customer service as they called them selves are completely rude ignorant and it’s so frustrating dealing with them for anything it is the worst experience in the world and I feel that they have take me as a troublemaker because I don’t just let it go and leave it alone I tend to argue my case and now they r paying me back for causing them grief. A person tends to get upset and angry and I probably said say a few things they shouldn’t have but in the end I did not open up more then one account. I do honestly believe that this is avvindictive choice on their part to single me. And now going to take my winnings from me to. Yes this is an assumption on my part I asked to cancel my account because I was tired of being ripped off they beg me to not close my account and to continue being a customer and even gave me a couple of free spins for doing so I have deposited money into my account numerous times I have have taken free spins. I won off of money I had deposited into my account it was not on a promotion so I was not breaking any terms in that I also played Theo all wagers agreements I did deposit before I won and I won that money through a deposit so I played the game fair and square and rightfully and there’s no reason why they should be saying I’ve reached any terms of agreement so yeah other than that I can’t really help you more than to say that I do have a account with their jet bingo which is a different platform same company but it’s a different name so therefore I am allowed to have a an account with both of them that isn’t wrong or against the rules so other than that that’s all I can say but I again will definitely reiterate that I do believe this is a personal vendetta and this is just a form of them trying to be vindictive and to make me suffer for standing up to them and not allowing them to take a vantageWithout a phone so I hope that helps you and out if you have anymore questions definitely feel free to get back to me either email or on here I will keep checking in to see how things are thank you have a great day

Thank you, Jeremy, for your reply. Could you please advise if you have accumulated your winnings with or without an active bonus?

Without a bonus

Thank you very much, Jeremy, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jeremy, I'm Nick and I'll be assisting you from now on in the complaint. I would like to ask the casino to join us and help us resolve the player's issue.

Hello Nick,

Nice to make your acquaintance, I appreciate your help with his matter and am grateful that their are organizations here to assist in matters such as these.

Please by all means ask Cash cabin to join, s they will it respond to my emails nor will they provide me with any documentation or requests I ask for.

thank you again Nick for taking the time to help oth this matter it is truly appreciated.

kindest Regards,

jeremy Standish

We haven't receive any respond from the casino yet. Please note, if they won't respond within the given time, we will be forced to close the complaint as unresolved which could lead to casino's rating deduction.

Hello Nikolas,

I would definitely hope that there would be a drop in the rating of the casino, I mean this is a blatant example of them proving that they are a un reputable casino. When they will not even respond or help clarify the issue at hand, they choose to just ignore the issue and continue bro ignore my attempts to resolves this on my own accord.

I feel very strongly that if there is not a drop in their score after this is done then I would have to question the integrity of this platform as it is obvious that there is unlawful things happening with the casino at hand and if nothing is done about it by your end then there is a issue here as well.

But , I will patiently continue waiting for something from cash cabin now that they have gotten a extension their timing and hope that they ll finally own up to their fraudulent action and follow through paying me my winnings:

thank you again for trying to help me resolve this issue and fingers crossed that we get some sort of closure on the issue.

Dear Jeremy,

Unfortunately, we still haven't hear anything from the casino. I'm really sorry that we weren't able to resolve the issue but as the casino is completly non-responsive, there isn't much we can do. The complaint will now be closed as unresolved. The casino can contact us anytime to reopen the complaint in case they would like to resolve it. Also you can still try to contact the licencing authority of the casino who has more competence when dealing with casinos. Don't hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru