The player from Canada didn't receive an advertised bonus. The player created the second account in order to claim this No Deposit bonus, because the first account was closed in the past. They were informed they are not eligible for this offer, since they claimed it once when playing with the first account, therefore we rejected this complaint.
Cash Cabin Casino - Player didn’t receive a bonus.
Amount: Can$30
Cash Cabin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Cash Cabin Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Hi Michelle! Head over to Cash Cabin now to get $30! Claim now at http://hfca.xyz/42po To opt-out, go to my account.
this offer was sent to me when went to claim the agent stated no offer only for new sign up it does not state that anywhere and why would they text me hello Michelle to log into my account if that was the case. False advertisement DO NOT PLAY with them golden star or jackpot city always honour their offers and actually pay out
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3 years ago
Dear Telonmitch,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Please, also forward the bonus offer you received and tried to activate.
Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Please note, that messages or emails like this are usually generic. What I am trying to say is, that even if you received a message with some offer, it doesn't necessarily mean, that you are eligible for it and the casino is not obliged to grant you any bonuses. Especially when it comes to No Deposit bonuses.
In this case, I see another problem as well - you created a new account (which is usually against T&Cs) instead of reopening your old one and you once received a $30 sign-up bonus.
I am sorry, but after reviewing all the available evidence, I am afraid that we are not able to help. Please let me know if there is any additional information that I have overlooked, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
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3 years ago
Terrible casino I would never play on your site again with all your false advertisement and lack of honouring your commitments to your customers . There are far better casinos online that live up to their reputations, you could learn from them. I will be sure to never ever recommended your casino 👎
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3 years ago
Lose my email amd my phone number DO NOT text or reach out to me and cancel my account
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3 years ago
I am sure you understand I work for Casino.guru and not for Cash Cabin Casino. We’re independent employees and professionals, the only thing we’re trying to do, is to help each player accordingly. Please contact the casino directly for closing your account and for unsubscribing from any future newsletters or messages.
Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
