Captainsbet Casino KE - Player’s withdrawal has been delayed.

Hello Captainsbet, Do you have an issue with approving my WITHDRAWALS...

I also have issues making online deposits..

I am using paybill... Is my line or account okay... Do I call Safaricom if it's an mpesa issue...

This issue started last week...

Please help process my withrawn wins...of 1000 and 2000 to my Mpesa no

Please. Thanks

Dear Margaret,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? What is the status of your withdrawal, please – is it pending or processed?

Could you please clarify when exactly you requested the withdrawal?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Margaret,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.