HomeOnline casinosCaptainsbet Casino Review

Captainsbet Casino Review

avatarMartina B.
Last updated 04/2025
Safety Index
6.1
User feedbackNot enough data
3 reviews
avatarMartina B.
Last updated 04/2025

Casino closed

Captainsbet Casino KE has been closed and no longer operates.

Doesn't accept players from Ohio
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Pros and cons

  • Extensive collection of games from multiple providers
  • Above average withdrawal limit
  • Simple and clean website design
  • Live chat is not available for all website languages
  • Not all of the terms and conditions are translated to the language option provided on the website
  • Limited choice of payment methods

Captainsbet Casino Review

Our expert team set out to review Captainsbet Casino from all angles. We used our casino review methodology to find out what makes it tick and where it misses the mark. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Captainsbet Casino scored a Below average Safety Index of 6.1, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Take a look at our full Captainsbet Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of Captainsbet Casino – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Captainsbet Casino review, we extensively examined and analyzed the Terms and Conditions of Captainsbet Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Considering our estimates and the factual data we have collected, Captainsbet Casino appears to be an average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention Captainsbet Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

In our comprehensive review of all relevant aspects, Captainsbet Casino has attained a Below average Safety Index of 6.1. This casino is not a good fit for players in search of an online casino that is committed to fairness.

Terms and Conditions of Captainsbet Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Captainsbet Casino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Captainsbet Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 100 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Captainsbet Casino user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 3 player reviews so far. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

Captainsbet Casino is owned by ZITRON LTD and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.

As far as we know, Captainsbet Casino does not hold any official gambling license.

Payment methods, win and withdrawal limits

Captainsbet Casino supports 8 payment options. This includes: Mastercard, VISA, Bitcoin (BTC), Perfect Money, Tether (USDT), Piastrix, AdvCash, Ethereum (ETH).

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
KES 25,000 per day No win limit
KES 750,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Captainsbet Casino in the table below.

Language Website Customer support Live chat
English Yes Yes No24/7
Spanish Yes No No
Portuguese Yes No No
Russian Yes No No
German Yes No No
Finnish Yes No No
French Yes No No

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Captainsbet Casino, managing your account, withdrawals, or other matters. Captainsbet Casino has an average customer support, judging by the results of our testing.

Slots and casino games at Captainsbet Casino

Captainsbet Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.

Casino games from 64 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Rabcat, Booming Games, Tom Horn, Belatra Games, Betgames, Platipus, Macaw Gaming, Slingshot Studios, Spinmatic, Spadegaming, Skilrock Technologies, Elbet, Fortune Factory Studios, Spribe, All For One Studios (ALL41), OneTouch, Golden Race, Charismatic, Revolver Gaming, CT Gaming, Foxium, DLV, Betsolutions, Vivo Gaming, Triple Edge Studios, Crazy Tooth Studio, Gameburger Studios, Switch Studios, Caleta Gaming, RTG Slots, Pulse 8 Studios, Retro Gaming, 3 Oaks Gaming, Just For The Win, Stormcraft Studios, Triple Cherry, EURASIAN (EA) Gaming, XPG (xprogaming), Ka Gaming.

Captainsbet Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, there are no available bonus offers from Captainsbet Casino in our database at the moment.

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

  • Owner ZITRON LTD
  • Established 2020
  • Estimated annual revenues > $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captainsbet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Terms and conditions
Mostly fair
Issues found: 2
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Medium casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio
Good
Total complaints: 4
Last updatedLast updated
  • Opened 0
  • Unresolved 1
  • Resolved 2
  • Rejected 1
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Negative
    Last updatedLast updated
    • Operates without a license
    • Low withdrawal limit: KSh25,000 / day

    There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

    Licensing authorities

    • No license
    Important
    Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
    Unfair terms and conditions
    • Low-risk play may lead to winnings being confiscated
    • Low-risk play may lead to winnings being confiscated

    Games

    Explore the game selection available at Captainsbet Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

    Game types

    Slots
    Roulette
    Blackjack
    Betting
    Video poker
    Bingo
    Baccarat
    Jackpot games
    Live games
    Poker
    Craps and dice
    Keno
    Scratch cards
    eSports betting
    Crash games
    Available: 14 Not Available: 1
    Real Games
    Verified by Gamecheck

    User reviews of Captainsbet Casino

    This is a place to share experience with Captainsbet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

    User feedback:
    Not enough data

    Rated by 3 users

    Very positivePositiveNeutralNegativeVery negative

    Do you have any experience with this casino?

    Write a review
    Casino Guru
    We want players to understand gambling.
    • 3 years ago
    put a deposit, try to bet on sports, asks to contact support, try to play slots, also asks to contact support, do you play anything or do you just accept deposits?
    • no pros so far
    • site not working
    • 3 years ago
    No Visa deposit for Swedish customers and no bank transfer for withdraw
    • No Visa deposit for Swedish customers and no bank transfer for withdraw
    • No Visa deposit for Swedish customers and no bank transfer for withdraw
    • 4 years ago
    Today morning at 9.47am I have deposited 1500kshs but until now the money has not been reflected in my account, when I tried to call customer care representative a lady called charity who is very harsh in talking showing attitude, didn't even respond properly, when I tried to email no response, when I again tried to call customer care no one picks my phone call I just want to ask you is captainsbet straight and genuine, is this the way you guys are handling to us customers, my problem has not been solved until now, tell me what should I do,
    • Iam realy disappointed
    Captainsbet Casino
    Hello Hasnain!
    Your request was solved after you reached out to us. Deposit was successfully replenished to your account. We do apologise for any inconvenience.

    Captainsbet Casino discussion

    Discuss anything related to Captainsbet Casino with other players, share your opinion, or get answers to your questions.

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    We want players to understand gambling.
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