Our expert casino review team has carefully analysed Captainsbet Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Captainsbet Casino scored an Above average Safety Index of 6.6, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Keep reading our Captainsbet Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index of Captainsbet Casino – Is it fair and safe?
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Captainsbet Casino review, we extensively examined and analyzed the Terms and Conditions of Captainsbet Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Based upon our estimates and collected information, we consider Captainsbet Casino a small to medium-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention Captainsbet Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
Taking into account all factors in our review, Captainsbet Casino has scored a Safety Index of 6.6, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Terms and Conditions of Captainsbet Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Captainsbet Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Captainsbet Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 100 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Captainsbet Casino user feedback and reviews evaluated
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 3 player reviews so far.. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company data
Captainsbet Casino is owned by ZITRON LTD and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
As far as we know, Captainsbet Casino does not hold any official gambling license.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
KES 25,000 per day
No win limit
KES 750,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Captainsbet Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
Russian
German
Finnish
French
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Captainsbet Casino, managing your account, withdrawals, or other matters. Captainsbet Casino has an average customer support, judging by the results of our testing.
Slots and casino games at Captainsbet Casino
Captainsbet Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.
Casino games from 64 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Ezugi, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Rabcat, Booming Games, Tom Horn, Belatra Games, Betgames, Platipus, Macaw Gaming, Slingshot Studios, Spinmatic, Spadegaming, Skilrock Technologies, Elbet, Spribe, Fortune Factory Studios, ALL41 STUDIOS, OneTouch, Golden Race, Casino Technology, Revolver Gaming, Charismatic, DLV, Foxium, Betsolutions, Vivo Gaming, Triple Edge Studios, Crazy Tooth Studio, Gameburger Studios, Switch Studios, Caleta Gaming, RTG Slots, Pulse 8 Studios, Retro Gaming, 3 Oaks Gaming, Just For The Win, Stormcraft Studios, Triple Cherry, EURASIAN Gaming, XPG (xprogaming), Ka Gaming.
Captainsbet Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Unfortunately, we currently do not have any bonus offers from Captainsbet Casino in our database.
Browse all bonuses offered by Captainsbet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(3)
User reviews of Captainsbet Casino
This is a place to share experience with Captainsbet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
put a deposit, try to bet on sports, asks to contact support, try to play slots, also asks to contact support, do you play anything or do you just accept deposits?
положил депозит, пытаюсь поставить на спорт , просит обратиться в поддержку, пытаюсь поиграть в слоты, тоже просит обратитьтся в поддержку, у вас что нибудь играет или вы только принимаете депозиты?
No Visa deposit for Swedish customers and no bank transfer for withdraw
No Visa deposit for Swedish customers and no bank transfer for withdraw
No Visa deposit for Swedish customers and no bank transfer for withdraw
Hasnain
Unregistered user
• 3 years ago
Today morning at 9.47am I have deposited 1500kshs but until now the money has not been reflected in my account, when I tried to call customer care representative a lady called charity who is very harsh in talking showing attitude, didn't even respond properly, when I tried to email no response, when I again tried to call customer care no one picks my phone call I just want to ask you is captainsbet straight and genuine, is this the way you guys are handling to us customers, my problem has not been solved until now, tell me what should I do,
Iam realy disappointed
Captainsbet Casino
Hello Hasnain! Your request was solved after you reached out to us. Deposit was successfully replenished to your account. We do apologise for any inconvenience.
Safety Index explained
Safety Index of Captainsbet Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captainsbet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.6/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
Other factors
Operates without a license
Low withdrawal limit: KSh750,000 / month
Complaints about Captainsbet Casino and related casinos (4)
24/7
