HomeComplaintsCaptain Spins Casino - Player’s withdrawal has been delayed.

Captain Spins Casino - Player’s withdrawal has been delayed.

Amount: Can$1,000

Captain Spins Casino
Safety Index:Below average
Submitted: 05 Sep 2020 | Case closed : 23 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Canada is having difficulties receiving her funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

i places a withdrawl for 1000,

it’s been over a week and not a peep from them. I’ve emailed about a dozen times .

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Public
4 years ago

Dear Afton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Public
Public
4 years ago

Dear Afton,

Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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