Captain Marlin Casino - Player’s account has been blocked.

I made a deposit and I managed to get some winnings. At the moment I have 4,800€ on my account and they are saying that the withdrawal method is frozen because they are investigating if I used prohibited software. They also say that it will take 75 days to do that, amazing right? I was betting only on sports. I have sent all the documents needed to verify my account, which is fully verified at the moment. They will never let me withdraw any money, they find excuses all the time to delay it.

Dear chigos,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear chigos,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.