Captain Cooks Casino - Player's not able to access his account.

Sunday morning the casino was under "maintenance" I can’t even get into my account now…I get messages saying "cannot connect to server" "IP address cannot be found" I have money sitting on my acct and if captain crooks isn’t going to let me play I want my money bk

Dear misspriss0228,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how much money is being held in your account? Would you be so kind as to post here a screenshot of the message you see when you try to log in?

Have you accumulated your funds with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear misspriss0228,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.