The player from Canada redeemed a free spin bonus. Then his account has been closed, but the casino didn’t specify the reason. We rejected the complaint because the player didn't respond to our messages and questions.
I was playing Breakaway deluxe and I had 5freespins left and your casino shut me down,I been having a hell of a time getting in touch with a person at your casino.please look into it and help me ,I was winning far and square.Please help
Dear Robert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please describe in more detail how you were shut down? Has your account been closed?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.
Thank you very much in advance for reply.
Best regards,
Kristína