CannonBet Casino - Player’s winnings haven’t been received yet.

Hi

I had a deposit around 800USD which successfully credited to my account and i played some casino games with it and i won near 4k USD , i tried to withdraw 3700 usd of it but cannonbet is holding my money and they asked for my documents (which i gave them) and they are still checking/investigating for 5 days !

This website is strongly NOT recommended for high wins !

Dear Omidghim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Omidghim,

Have you received your withdrawal from the casino yet?

No

Their support staff clearly (and rudely) told me they are not gonna pay me and im free to do whatever i can

Thank you for your reply, Omidghim. Has the casino provided any explanation regarding this situation? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes

Their explanation is i had multiple accounts (which i don't !) And i have never ever used bonuses (so what's the use of multiple accounts??)

I don't have access to our old chats unfortunately ...

And at the worst case scenario if they decided to close my account with any valid reason they should at least refund my initial deposit and close my account (i think this is the correct way) ...

They accepted to refund my initial deposits and closed my account accordingly...

I'll leave this case as resolved but remember , they wouldn't do such thing if i didn't make a complaint here !

Awesome news, Omidghim. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.