The player from the US is probably pointing out some technical problems. The complaint was rejected because the player didn't respond to our messages and questions.
Dear cj4020420 ,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand completely what happened.
Could you please elaborate and describe your problem in more detail?
Looking forward to hearing from you.
Best regards,
Kristina