HomeComplaintsCampoBet Casino - Player’s withdrawal has been delayed.

CampoBet Casino - Player’s withdrawal has been delayed.

Amount: €150

CampoBet Casino
Safety Index:High
Submitted: 12 Jul 2020 | Case closed : 28 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy is complaining about lengthy withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

HELLO CASINO GURU,

I had problems collecting with CAMPOBET they are criminals to withdraw 150 euros it took 10 days and they also limited my account because I was winning, please give them bad publicity because they only want losing players on their platform. Thank you

Alexander

Automatic translation:
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Public
3 years ago

Dear Alessandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have received your winnings already? Which payment method you have opted for? I do apologize but could you explain what did you mean by "They limited my account"? Was your account blocked?

In regard to your delayed withdrawal, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

 

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3 years ago

Dear Alessandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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