CampoBet Casino - Player’s account was blocked.

Hi Team.

I hope you can help me at least some other players will not be scammed by this website.

I am trying to verify my account to get a withdrawal of 194 euros since March 2023.

I submitted my ID card Maltese, my Passport, a BOV bank statement and some other documents too however they never accept it.

They also closed my account for no reason so I am unable to log in too, now they are asking me to verify an address which I do not live from more than 5 months but I still sent them a payslip as is the only thing I have.

By MGA regulations they can not ask you to verify 2 address, especially if you do not live there anymore after many months.

Please help me as I am devasted of this.

Dear Bobiboom92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process, but I believe the casino had enough time to verify your identity.

Have you provided all the required documents as soon as possible and in the correct format? Did the casino indicate what was wrong with your documents or advised what you should do in order to successfully pass the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina.

Thank you for your reply.

I do understand that KYC is a vital part during a gambling experience online and trust me I have done it many times as I am quite experience in online gambling but I am experiencing here in Campobet is ridicoulus.

I started to verify my account between february/march 2023 sending my passport and a BOV bank statement ( BOV is the biggest bank in Malta and widely accept by 100 % of Betting website), however for some reason they declined this statement asking to send only Utility bill. This was super suspicious since I never received this answer, anyway I was away from Malta and decided to sort when I back.

After many chats with the support, this document got magically approved and to stop once again my WD they requested something that is above the reality, they requested me to verify the old address in my account which I did not live in it for about 6 months. ( I rent house in Malta all inclusive and i usually change house every 6 months as rents are getting too expensive here).

Can you please tell me how can I verify an address winch I do not live anymore from 6 months ? Which website do this ?

In the meantime they blocked the access to my account for no reason as per business decision.

yesterday after 2 weeks of no updates, I went on chat and the agent told me that now I have to verify (AGAIN) my address.

After this I completely gave up since I feel they are just making fun of me and my mental health and decided to contact you.

Let me know if you need anything else and hopefully i explained everything.

Thank you very much for your reply, Bobiboom92. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Bobiboom92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.