Caliente Casino - Player believes that their withdrawal has been delayed.

Good day, I have a pending withdrawal (it is not a bonus) which they do not want to deposit, I have already sent all the documentation that they request and they do not even want to deposit the money that I earn playing with my own money and I am not the only one in Mexico, There are many like me with the same situation.

Pd and documents do not only ask for INE, proof of address and account statement, they also ask for a photo of the physical card on both sides (and who uses a physical card these days and apart if I had it I would not send it), proof of deposits that they are in their name and I don't remember what else but the point is that they always come out with something new so as not to pay you. Even the accounts block and according to them the deposits of verified accounts are reflected in 1hr

Dear BURBU07,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear BURBU07,

Have you received your withdrawal from the casino yet?

Hello, sorry for the delay... I already received it, thank you very much

Awesome news, BURBU07. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.