The player from Japan is experiencing a delay in withdrawing winnings after completing KYC verification two weeks ago. Although the casino indicated that the withdrawal would be processed immediately, it has yet to be completed.
Caibo Casino - Player's withdrawal request is delayed.
Amount: €14,000
Caibo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 20h 4m 21s
Case summary
3 hours ago
Public
Public
22 hours ago
Translation
I used the initial deposit bonus to play and won.
I completed the required KYC verification and requested a withdrawal, but it's been about two weeks since the casino site said the withdrawal would be processed immediately, and it still hasn't been completed.
Please expedite the withdrawal processing.
Automatic translation:
Public
Public
3 hours ago
Hello kaorun599,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Caibo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Is this your first ever withdrawal and what method are you using?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
kaorun599 has 6d 20h 4m 21s to reply
