Caibo Casino - Player's withdrawal is delayed.

I recently claimed the first deposit bonus at Caibo Casino and won some money. After that, I was asked to submit documents for identity verification. I received an email from support indicating that my documents were approved, and I proceeded with the process to withdraw my winnings. However, since then, I have only been receiving the same response and have not been informed why there is a delay. This is causing me a lot of trouble and frustration.

Dear makky0312,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify the exact day you submitted your withdrawal request?

What is the current status of your withdrawal request? Is it shown as pending or has it been approved by the casino?

When was the last time you communicated with customer support and what was your communication about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The withdrawal was made on the 4th of July.

The notification that the certification was complete came on August 18th.

It just keeps dragging on like this and they never give me a proper reason or date.

Do I understand correctly that your verification was approved by the casino on 18 August?

Please send me the screenshot of your transaction history including your most recent withdrawal request here.

That's right.

You can also find Kaibo Casino transaction history here

Thank you very much, makky0312, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear makky0312, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Caibo Casino outside this complaint thread and let you know any new information once I receive it.

Thanks to you, I was able to solve the problem 😊

thank you

Dear makky0312,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina

Casino.Guru