Cafe Casino - The player's experiencing an unspecified issue.

This casino will not allow you above x3 your deposit. It will quickly zero out your winnings if you get to that amount. If you even make it to that much. They completely robbed me of 800$ in one session that lasted less than an hour betting 1$ spins.. I didn't even approach x2 my deposit.

Dear forlines78,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cafe Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? How much did you deposit into the casino? What do you mean by "zero out" - does it mean that you did not win anything? I will be waiting for your reply patiently.

Best regards,

Nick

Yes. I've spent in the last 60 days almost 4000.00 and not cashed out a single time. We're talking between 25 up to 150 dollar deposits at a time and every time I win up to three times whatever my deposit was, it literally stop giving you any more than the minimum amount for a win until you are completely out of money. Of course this happens quickly so by the time you reach the requirement to be able to cash out there's no point in cashing out so you continue only to lose the rest . It's ridiculous and it's consistent.

Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Hello forlines78,

Unfortunately the screenshot only shows that you have lost your deposits nothing more or less. It's gambling and it is no where guaranteed that you will get anything back from you deposits.

Unless you have an actual evidence that something seems to be manipulated by the casino, we can do nothing.

The complaint will be now closed as there isn't enough evidence to continue resolving the case - if you have any evidence please forward it to nikolas.b@casino.guru and we can reopen the complaint if they will be relevant.

Best regards,

Nick