Cadoola Casino - Player didn’t receive free spins.

After I received an email offer 200% + 200 Fs

I deposited 20 euros in this casino after the deposit and the technical support told me that you will get 20 euros every day

It was agreed

Every day I log into the casino to get free spins

I cannot find the courses in my account. I log into the chat and ask for technical support to add the courses

Support takes an hour to respond and add files

6 days ago, on the seventh day, I entered the chat and asked for technical support to add courses. I have opened the game, but there are no tournaments.

I went back to chatting and talked to support. He told me it was added. I told him there was nothing in my account. Close chatting in my face. I sent a complaint to Technical Support by email 7 days ago and the complaint has not been answered.

In fact, I hated this casino for being slow and not fulfilling a promise it made before depositing

Ask the casino to return the deposit due to non-fulfillment of the offer

Hope running casino guru can help me with this

thank you very much

Dear snbool4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. The Welcome Offer consists of a match bonus and 200 free spins. Do I understand correctly, that only part of the free spins hasn’t been credited?

Could you please confirm your deposit stayed untouched?

Lastly, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? I would like to gather as much information about your problem as possible.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you, Christina

Free Spins in Packs Every day I receive 20 free spins, I took 120 spins and left 80 spins I didn't give me

I've taken up tech support multiple times in the remaining 80 laps

Tech support says the package has been added

When I went to the game I didn't find the windings, and I turned to tech support after that, without interest

You got a 200% bonus and played with it

The contention is now at 80 laps and stayed

Thank you very much snbool4444 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you, Christina

Hello snbool4444,

I looked at your complaint and will do my best to help you. I would like to invite Cadoola Casino into this conversation. Casino, can you please specify what is the problem with the player’s free spins?

I apologize so much for my late reply

You deposited into this casino and got a bonus

At 200% + 200fs they split their free spins into 20 fs packages every day

Every day I log into the chat to add the package for me. It takes an hour every time I order the package

I didn't know the bundles were added via chat until after I deposited

Take 120 of those courses only

When I ordered the next package, tech support told me, the boot was added when I went into the game, and I didn't find the windings

Bottom line, you only received 120 free spins

From a total of 200 laps

There are two options

Either the casino gives me the remaining 80 laps in one shoe and keeps its promise

Or, the deposit will be returned 20 EUR

This is because he did not fulfill the promise he made

The choice is left to the Solh if they want to

Thank you very much for your interest in my topic

Dear Player,

Please accept our deepest apologies for the misunderstanding that arose.

We would like to inform you that we offer you to open your account and add to you the remaining 80 free spins that you have. All 80 at once. Moreover, you will receive an extra 20 free spins after that.

Feel free to contact us via Live Chat in order to be assisted further.

Thank you for your patience.

Best regards,

Cadoola.com Team 

Thanks to everyone

I agree with your suggestion

Open an account and add the remaining free spins

I repeat my thanks again to the casino guru

Dear snbool4444,

please, let me know when you'll manage to get those free spins so I can close the case as resolved.

Thank you for cooperation.

Dear snbool4444,

did you ask for reopening your account as Casino stated in their email?

The casino is asking me to make a pledge

I will not make a commitment or apologize

For information only, I am not given the free courses for your information

The casino is asking me to pledge and apologize for opening my account

As if I was wrong and unhappy with insulting him in this way

Of course, I do not care about my account in this casino, but I wanted to reveal the extent of arrogance and arrogance in running this casino.

I don't care 20 euros or 100 that's the price of a chocolate I have

I hate arrogance and arrogance

Dear snbool4444,

I'm not sure if I understand what you're trying to say. Basically, Casino is asking you, in order to reopen your account, to write an official email for reopening your account. Did you send them the requested email?

They are not asking you to apologize, they just need to receive from you an official request by email.

Thank you

To formulate the message they are asking is an insult to me

So I do not want to write this letter

You don't need the free spins

I don't want free spins

Close the complaint

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.