Bzeebet Casino - Player's account closed after disputes over bonus.

I won 70 free spins at the casino, however, when you win any bonuses, you are left guessing which game they are for because they don't specify. Please refer to the attached screenshot.

I joined the customer service chat and a representative named Kate told me that my bonuses had expired. I expressed my disappointment, saying it discouraged me from playing there and that perhaps I would not play there anymore. At that point, she simply closed my account without my request, just shut it down and didn't give a damn.

If the company could, please show everyone here the screenshots of the customer service conversation. It's outrageous how I was treated by this Kate.

Hello raniereptubr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bzeebet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which bonus are you referring to as you forwarded multiple screenshots? When exactly did you claim them? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Nick, I made some deposits recently, between deposits and bonuses I certainly turned over more than 3 thousand reais, the bonuses claimed were 4, there is their ID code in the prints, funny that I received one and

mail on 01/06/24 around 11 pm saying to take advantage of my spins, when I entered the website I saw the spins, but the website does not specify the games, on 01/07/24 in the morning I entered to ask about the chat and everything happened.

It's a shame I didn't save the conversation, because I've never been treated so poorly in a casino in my entire life.

About the bonus ids they are:

1327128613

1327128612

1327128615

1327128614

And before you invent that they were expired, it is worth mentioning that I was notified by email of their existence on 01/06/2024 at 11:15 pm.

Finally, it's worth mentioning that I'm showing everyone the situation, but now I have absolutely no desire to go back to playing in a place that didn't make the slightest effort to have me as a customer.

Hello raniereptubr,

How long after you received the free spins did you contact the casino support? Why didn't you ask which games are they for right away?

Please note that in such cases, as there were free bonuses, it is not an excuse not knowing which games there were meant for as you could have contact them to find out.

Nick, firstly, I logged in as soon as I received the email about the bonuses, secondly, support was offline at the time and thirdly, the first thing I did was ask what games they were?

Why don't you take the prints and post them here?

Afraid of being embarrassed or afraid of proving what rubbish the casino is?

Hello raniereptubr,

Can you please clarify what kind of prints are you talking about? Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Forget it, there's no point in going around in circles, I won't play at the casino again, I won't get the bonuses back and I haven't forgotten that I was self-excluded for asking for my right.

Case closed.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.