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Hello Fafou,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and just to check, you have created your second account with just a different email address? All your other details, like your full name, address, date of birth, etc., were all the same? I will contact the casino to shed more light on this.
We would like to invite bwin Casino GR to join the conversation.
Dear bwin Casino GR,
Can you please provide us with more information on why the player was able to create a new account if most of the main details were the same? Should your system not be set to detect multiple or duplicate accounts created by players who were previously self-excluded if the details provided were mostly the same? If the issue is more complex and the information can't be shared publicly, please forward it to me at michal.k@casino.guru