HomeComplaintsbwin Casino DE - Player is unable to access casino website.

bwin Casino DE - Player is unable to access casino website.

Amount: €39

bwin Casino DE
Safety Index:High
Submitted: 20 Jul 2024 | Case closed : 01 Aug 2024
Case closed Our verdict

Other

REJECTED

Case summary

3 months ago

The player from Germany reported that BWin Casino's website has been inaccessible to her. The player stated that the casino had not confiscated her balance, but the slow game performance had led to the loss of her balance. The player decided to no longer engage with the casino. As the player considered the issue obsolete, we closed the complaint.

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3 months ago
Translation

The BWin Casino has not been working since yesterday morning

What's going to happen to my balance?

Contacting support is not possible

Automatic translation:
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3 months ago

Dear kastrati1961,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bwin Casino DE.

I tried accessing the website, and it seems accessible to me.

Please allow me to ask you a few questions, so I can better understand the situation. 

 Thank you very much in advance for your reply.

Best regards,

Tomas


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3 months ago
Translation

It's over, I won't enter this casino again

Automatic translation:
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3 months ago

Dear kastrati1961,

I am sorry but I don't know how to interpret your comment in relation to your current complaint.

  • Could you please explain if the casino confiscated your balance?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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3 months ago
Translation

No, the casino did not keep the money

but the games stopped so slowly that 10 minutes later

my credit was used up.

For me it's all done

Automatic translation:
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3 months ago

I wish I could be of more help. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with an online casino in the future.

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