The player from Germany reported that BWin Casino's website has been inaccessible to her. The player stated that the casino had not confiscated her balance, but the slow game performance had led to the loss of her balance. The player decided to no longer engage with the casino. As the player considered the issue obsolete, we closed the complaint.
bwin Casino DE - Player is unable to access casino website.
Amount: €39
bwin Casino DE
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
bwin Casino DE has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
The BWin Casino has not been working since yesterday morning
What's going to happen to my balance?
Contacting support is not possible
Automatic translation:
Public
Public
5 months ago
Dear kastrati1961,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bwin Casino DE.
I tried accessing the website, and it seems accessible to me.
Please allow me to ask you a few questions, so I can better understand the situation.
- Are you able to log in to your account?
- If your issue persists have you checked the article and followed up with casino support? https://www.bwin.de/de/mobileportal/contact/accountaccess/why_is_my_account_closed
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 months ago
Translation
It's over, I won't enter this casino again
Automatic translation:
Public
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5 months ago
Dear kastrati1961,
I am sorry but I don't know how to interpret your comment in relation to your current complaint.
- Could you please explain if the casino confiscated your balance?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
