The player from Finland had deposited 20 EUR and opted for a 200% bonus at an online casino. However, the bonus funds had not been credited to his account. Despite having reached out to customer service, the issue persisted. Subsequently, the player informed us that the issue was resolved, and we marked the complaint as 'resolved' in our system.
Buusti Casino - Player's deposit not credited to the casino account.
Amount: €20
Buusti Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I deposited 20 EUR into the casino on Saturday around 12.30 and selected the 200% bonus, the funds were deducted from my account but have not been credited to my casino account, according to customer service they have sent a request to the payment team but nothing has happened yet
Automatic translation:
Public
Public
7 months ago
Dear Kingpin11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
7 months ago
Dear Kingpin11,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
