Buumi Casino - The player struggles to withdraw his winnings.

The boom had an extensive technical disruption for 24 hours. Eventually I canceled the withdrawal without notice and I had to make a new one. I am now waiting to be repatriated again. According to customer service, the problem is with many players.

In addition, a player cannot restrict their play with a boom at all. Only a game account can be closed. For my part, when I asked for restrictions, it seemed that there was no desire to restrict my playing at the casino.

Hello KRISV99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buumi Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you canceled your withdrawal or did the casino cancel it?

What kind of restrictions did you try to ask for from the casino?

Please note that we believe that the casino should be able to provide responsible gambling tools but it is not mandatory unless it's self exclusion.

Looking forward to your answer.

Regards,

Nick

The casino canceled it on my behalf without telling me. And I tried to set a daily deposit limit. They said it was not possible but a complete closure and left the debate in it.

Hello KRISV99,

Could you please advise if you did try to request for a withdrawal since?

Regarding the deposit limit - it would be great if every single casino would have the option to limit the deposits but it is unfortunately not a mandatory tool.

Dear KRISV99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected as the player stopped responding.